Nobody is perfect – and at some point, everyone will make a mistake. The only question is “when?” Even professionals are not safe – but the thing about mistakes is that they help you learn. It’s important that you accept these mistakes, take responsibility for them – and use them as a stepping stone towards being a more successful person.
Still, there’s more than saying “I’m sorry, moving on” behind such a mistake. In order to protect your job as a translator in a certain agency, there are certain steps that you need to follow. This guide will help you through your first mistake so that you can be safe, learn from it, and then move on.
- Letting the Client Know Right Away
Some people prefer going by the “If I don’t say anything, maybe they won’t notice” method. If you’re lucky and no one notices, then you’ve lucked out; you just have to be careful that it never happens again.
However, this may also go the other way, with the client finding out by themselves – or from other sources – that there is an error in the text you have translated for them. The next step would be them coming at your agency, roaring thunders and lightning, threatening they are going to sue.
To prevent this from happening, you might want to take some initiative. If by any chance you realize the mistake before the client does, do not hope for a miracle and pretend the mistake does not exist. Instead, make sure that you contact the customer right away, giving them notice (hopefully) before they use those documents.
If you do this, the client will also hopefully see that you are an honest person – one who places the interests of the client over their own.
There’s no guarantee that you won’t have to suffer from this mistake – but taking this initiative might just soften the blow. This way, you might get away with just a warning instead of being fired.
- Explain Yourself – Not Excuse Yourself
There’s a very big difference between explaining what happened and making excuses for yourself. People choose translation agencies over freelancers for this exact reason – simply because they expect transparency at all points.
A client is more willing to trust an honest translator that brings all cards to the table rather than one that seems picture perfect – but also seems to be hiding something. Most people have an eye for these kinds of people.
Start by explaining why this mistake happened – but don’t make it sound like you are looking for excuses. If you’re trying to put all the blame on external factors, this might not sit well with the customer.
Instead, put your hands up (in a manner of speaking), admit it was your mistake, but also make them see that you learned from it. Show them that you can move forward with this mistake and use it as a stepping stone.
How well this explanation will be accepted, it will all depend on the severity of the mistake. Obviously, if you compromised the work of your client, it’s clear that they might have a bone to pick with you afterward.
However, if you do manage to show them that you’ve learned from your mistake, they will obviously appreciate your honesty. This way, there’s a high chance that this client will use your agency again in the future.
- Offer to Fix Things
You’re working for a translation agency now, so your mistake is the entire company’s mistake. Unless you “clean” the black spot on the image, it will stay dirty and compromise the reputation of the company.
Obviously, this does not only mean that you have to fix the text you messed up. You will actually be expected to do that, considering they paid your agency to get the correct text.
Instead of just fixing things on the spot, you might also want to fix them on the long run; fix the relationship, not just the text. If the customer is still not happy, offer them a discount for their next order – or even throw some freebies in the mix.
Offering your services completely free of charge might not be the ideal scenario for you; however, if you risk losing a potential customer, it might save you hassle and money in the long run.
Instead of thinking of it as wasted time, think of it as an investment for the future. If the client leaves unhappily, then there’s no way they’ll be using your agency again. Furthermore, there is also a high chance that word will spread, placing a big dirty spot on the company. You don’t want a mistake like this to hit the breaks on your career.
Mistakes are always bound to happen; that’s how we actually learn and become better about our job. But remember that every mistake you make will reflect on the agency that you are working for.
If you follow these tips, you may be able to prevent a small mistake from growing into a full-blown disaster.